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That is why our unique and tested Employee Satisfaction & Commitment research solution is so popular with both CEO’s and HR Directors alike. It gives HR Directors the focus and direction. And gives CEO peace of mind that his resource is being well invested.
The facts are very clear. There is a considerable correlation between highly Committed Employees and high Customer Satisfaction. And according to studies conducted during 2004-5 in the USA, “organizations with high Employee Commitment levels create more than six times the financial returns created by organizations with low Employee Commitment levels.”
Of course, a company may already be yielding high returns, but BMRS Asia offers a unique measurement solution to enable a company to pinpoint areas within their organization that could be improved further – and thus possibly improve on these returns in the long term.
There are many good reasons why we believe that an organization should measure their Employee Satisfaction & Commitment - but the Top 5 reasons that our Clients give us are:
- A basic Health Check for the organisation. Better understand Employee perceptions towards their work and towards the company, in terms of job security, work processes, training, superiors, management and company goals
- Determine and understand differences in Commitment between Staff Levels, Functions and Locations
- To send a positive message to the workforce that the company cares and values Employee feedback and opinions to help develop the future success of the business
- To assist HR department in measuring their latest initiatives, and the past and future impact of these
- To have a professional and unbiased measure of Employees for use in management process evaluation and KPI performance (eg ISO, BSC, Six Sigma)
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| “Too often we measure everything and understand nothing. The three most important things you need to measure in a business are Customer Satisfaction, Employee Satisfaction, and Cash Flow.............Employee Satisfaction gets you productivity, quality, pride and creativity” Jack Welch | |
| We offer two main services to Clients for conducting their Employee survey:
 GOLD service, for Clients who wish to outsource the entire survey - we manage all aspects from questionnaire design and distribution/data collection, through to processing and reporting |
SILVER service, for Clients who prefer to distribute/collect their own surveys – we can advise on the questionnaire design but concentrate on the processing and reporting elements. This is useful for large organisations who collect thousands of questionnaires and find a professional outsourced partner to be better value than doing it internally |
From our experience the key areas for a company to carefully consider when conducting an Employee survey are:
| Senior Management buy-in and involvement |
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| Employee respect, anonymity & trust |
| Questionnaire design and development to suit needs of company |
| Methodology for data collection most suited to the company |
| Survey roll-out & participation |
| Interpretation and analysis of results, and follow-up investigations if required |
| Sharing survey results to the workforce |
Our experienced and professional team can manage any and all aspects of the survey process to ensure that your Employee survey will be a complete success and enable you to benefit from results that add value and insight.
As an experienced and unbiased third party research partner, the results that Clients can gain from our approach provide far more insight and honest feedback than if conducted internally by a company themselves. We not only bring the experience of managing the entire Employee survey processes, but - even more importantly - we are able to provide the professional statistical analysis that is so critical to correctly identifying any areas that the Client should be focused on for future improvements.
And the small cost of investment for conducting a professional Employee survey can easily be recovered through the detailed insights that our report will highlight.
How do we Measure Employee Commitment?
BMRS Asia has developed an Employee measurement and modeling tool based on the concepts of Commitment and Motivation evaluation. Our reports create a blueprint for building Employee Commitment and can pinpoint the activities and investments that would trigger an increase of Commitment from Employees. For Clients, our measurement solutions go beyond being a simple survey – they become a trusted management tool.
The BMRS Asia solution for Employee Satisfaction & Commitment will provide:
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1. Employee Commitment Index.
A single-number Index that evaluates 11 key components that impact on Employee Commitment & Motivation. The Index compares
Employee groups,benchmarks future performance and can benchmark against other companies.
2. Employee Landscape.
Identifies the distribution of Index scores among Employee groups so as to examine the proportionate levels of High, Low or Medium
Commitment among the workforce.
3. Work Environment Factors.
These factors - tailor-made for each organisation - will evaluate Employee attitudes towards specific areas such as training, tools
& equipment, work & personal development, working processes, superiors, performance evaluations, company management, vision
statements and teamwork to name just a few.
4. Employee Commitment Grids.
In-depth analysis of the above Environment Factors is translated onto our unique Grids to clearly highlight which are the Factors that
will impact most on your Employees’ Commitment. The Grids enable our Clients to easily identify which areas are in need of
attention and where to focus resources.
5. Employee Comments.
Employeesurveys are an ideal opportunity for the workforce to “have their say”. We go through every comment and process the
results so that our Clients can know which topics are the most talked about, by whom, and how many. |
If you would like more detailed information on how BMRS Asia has helped other organizations to better understand and improve their Employee Commitment, please contact us here.
And for those who like to smile, do scroll down a little bit further. The situation in a workplace can often be amusing, and the below is as humourous as it is real..........!
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